About

Underwriting

Customer Service

The Shield Team

About Shield®

Get Your Clients
Behind the Shield.

“Our mission is to meet our customers
expectations by providing quality
insurance products at a fair price to our
valuable retail broker network and their
insureds in a service-oriented manner.”

Since 2004, Shield Commercial Insurance Services has
specialized in providing insurance products through our
extensive broker network. We do not provide services directly
to the public, only through our appointed brokers. We have
forged relationships with highly rated insurance carriers in
order to provide the highest quality product available in the
marketplace. We have made it our mission to provide our
brokers the simplest path to obtaining these products through
personalized, quality customer service. The majority of our
staff has been with us from the founding of the company and
are extremely knowledgeable and friendly. We pride ourselves
on making every effort to ensure you are completely satisfied
each and every time you have contact with us.

If you are new to Shield we welcome you. If you are a current
partner we thank you.

 
 

The Shield Team

Senior Management

image (9)

Robert Anderson

President

[email protected]

760-345-9029 Ext. 240

 

The Shield Team

Customer Service - Marketing/Sales

Catherine _Smith

Catherine Smith

Marketing & Business Dev.

[email protected]

760-345-9029 Ext. 245

Andres_Sylva

Andres Sylva

Sales Manager

[email protected]

760-345-9029 Ext. 256

Fatima_Kolesar

Fatima Kolesar

Sales Representative - West

[email protected]

760-345-9029 Ext. 268

Carolim_Mendoza

Carolim Mendoza

Sales Representative - Central

[email protected]

760-345-9029 Ext. 269

Griffin_Lee1

Griffin Lee

Sales Representative - East

[email protected]

760-345-9029 Ext. 282

 

The Shield Team

Customer Service - Accounting

Sharon_Eversz

Sharon Eversz

Operations Manager

[email protected]

760-345-9029 Ext. 223

Yesenia_Lua

Yesenia Lua

Accounts Receivable

[email protected]

760-345-9029 Ext. 233

Monica_Reyes-Gil

Monica Reyes-Gil

Accounting Assistant

[email protected]

760-345-9029 Ext. 243

Linda_Gurrola

Linda Gurrola

Broker Appts, Finance Agree.

[email protected]

760-345-9029 Ext. 231

Gabby_Gonzalez

Gabby Gonzalez

Accounting Assistant

[email protected]

760-345-9029 Ext. 273

 

The Shield Team

Customer Service - Processing

Hasel_Terrazas

Hasel Terrazas

Policy Binding

[email protected]

760-345-9029 Ext. 253

Desiny_Patlan

Destiny Patlan

Policy Billing

[email protected]

760-345-9029 Ext. 241

Marina_Leisenring

Marina Leisenring

Billing Assistant

[email protected]

760-345-9029 Ext. 266

Brenda_Blackbury

Brenda Blackburn

Cancellations & Reinstatements

[email protected]

760-345-9029 Ext. 224

 

The Shield Team

Underwriting - New Business/Existing​

Kevin_McMullen

Kevin McMullen

Underwriting Manager

[email protected]

760-345-9029 Ext. 229

Oly_Sauceda

Oly Sauceda

Sr. Underwriter

[email protected]

760-345-9029 Ext. 228

Rocio_Romo

Rocio Romo

New Business Underwriter

[email protected]

760-345-9029 Ext. 222

Stephanie_Desilva

Stephanie DeSilva

Underwriting Assistant

[email protected]

760-345-9029 Ext. 263

Mike_Ravelo

Mike Ravelo

Underwriting Assistant

[email protected]

760-345-9029 Ext. 272

Erica_Hernandez

Erica Hernandez

Underwriting Assistant

[email protected]

760-345-9029 Ext. 238

 

The Shield Team

Underwriting - Renewals

Yamille_Medina

Yamille Medina

Underwriting - Renewals

[email protected]

760-345-9029 Ext. 221

Larissa_Avila

Larissa Avila

Underwriting - Renewals & Excess Liability

[email protected]

760-345-9029 Ext. 234

Doris_Deleon

Doris Deleon

Underwriting Asst. – Renewals

[email protected]

760-345-9029 Ext. 260

 

The Shield Team

Underwriting - Endorsements

Syreeta_Brown

Syreeta Brown

Underwriting Asst. - Endorsements

[email protected]

760-345-9029 Ext. 235

Jennifer_Long

Jennifer Long

Underwriting Asst. - Endorsements

[email protected]

760-345-9029 Ext. 251

Aure_Peralta

Aure Peralta

Underwriting Asst. – Endorsements

[email protected]

760-345-9029 Ext. 261

 

The Shield Team

Underwriting - Workers' Comp

Michael_Blom

Michael Blom

Work Comp Manager

[email protected]

760-345-9029 Ext. 244

Gabriella_Grassia

Gabriella Grassia

Work Comp Underwriter

[email protected]

760-345-9029 Ext. 259

Ian_Trinidad

Ian Trinidad

Work Comp Underwriter

[email protected]

760-345-9029 Ext. 278

Michael_Quinn

Michael Quinn

Work Comp Assistant

[email protected]

760-345-9029 Ext. 275

Yolanda_Bailey-Gaskin

Yolanda Bailey-Gaskin

Work Comp Assistant

[email protected]

760-345-9029 Ext. 274

 

The Shield Team

Customer Service - Audits/Inspections

Deanna_Davis

Deanna Davis

Audit Collections

[email protected]

760-345-9029 Ext. 252

Ruth_Martin

Ruth Martin

Audits

[email protected]

760-345-9029 Ext. 239

Laura_Garcia

Laura Garcia

Audit Processing Asst.

[email protected]

760-345-9029 Ext. 276

Karina_Garcia

Karina Garcia

Audit Processing Asst.

[email protected]

760-345-9029 Ext. 265

Katherine_Avary

Katherine Avary

Audit Collections Asst.

[email protected]

760-345-9029 Ext. 277

Terry_Herring

Terry Herring

Inspections

[email protected]

760-345-9029 Ext. 211

 

The Shield Team

Customer Service - Inspections

Terry Herring

Inspections

 

The Shield Team

Customer Service - SLA Filings

Selina_Gil

Selina Gil

SLA Filings Coordinator

[email protected]

760-345-9029 Ext. 232

Yisel_Terrazas

Yisel Terrazas

SLA Filings

[email protected]

760-345-9029 Ext. 227

Taylor_Sylva

Taylor Sylva

SLA Filings

[email protected]

760-345-9029 Ext. 267

 

The Shield Team

Customer Service - Claims

Donald_Zeman

Donald Zeman

Claims Specialist

[email protected]

760-345-9029 Ext. 258

Larissa_Napier

Larissa Napier

Asst. Claims Specialist

[email protected]

760-345-9029 Ext. 262

 

The Shield Team

Customer Service - Marketing/Sales

Catherine Smith

Marketing & Business Dev.

Andres Sylva

Sales Manager

Carolim Mendoza

Sales Representative - Central

Fatima Kolesar

Sales Representative - West

 

The Shield Team

Customer Service

Cynthia_Medina

Cynthia Medina

Service Coordinator

[email protected]

760-345-9029 Ext. 237